CanaryWP Help

Reference

Support

How to get help with imports, instances, site testing, billing, and account access.

Last updated August 3, 2026

What to include

  • Workspace name and account email.
  • Instance name, source site URL, and CanaryWP URL.
  • Action attempted, time of issue, and visible error message.
  • Archive type and size for import issues.
  • Test run name, status, and latest step for Site Testing issues.

Fastest path to resolution

  • Check Activity Log and Notifications first.
  • Attach screenshots or copied error text.
  • Mention whether the issue affects the source site, the CanaryWP instance, or both.
  • Do not send production secrets in support messages.

Common support topics

  • Imports stuck during upload, restore, URL rewrite, or startup.
  • Imported site output differs from the source site.
  • Site Testing status or screenshot results look incorrect.
  • Workspace access, billing, credit, or plan questions.