CanaryWP Help

Reference

Troubleshooting

Resolve common import, instance, testing, and WordPress issues.

Last updated August 3, 2026

Import fails or stays pending

  • Confirm the archive is supported and under the upload limit.
  • Check whether the file is a temporary upload or the permanent demo archive.
  • Retry if upload, restore, database import, or startup verification failed.
  • Review activity, notifications, and server logs for the first failing step.

Imported site looks different

  • Wait for backup, restore, cache rebuild, and URL rewrite jobs to finish.
  • Refresh permalinks and clear WordPress/plugin caches if available.
  • Check missing assets, blocked mixed content, theme settings, and builder-generated CSS.
  • Run Site Testing and compare screenshots against the source URL.

Site Testing completes but rows do not update

  • Refresh the page and check whether the run appears in Testing History.
  • Confirm the selected instance still exists and belongs to the current workspace.
  • Check notifications for the run status and inspect status API errors if needed.

Instance will not open

  • Start the instance if it is stopped.
  • Wait for creating, deploying, or destroying states to finish.
  • Check DNS, SSL, and domain settings when using a custom domain.
  • Open logs or SSH for deeper runtime errors.